CORONAVIRUS FAQs

In compliance with the [NAME] Government’s regulations, and following our own comprehensive health and safety assessment, VOX Cinemas in (Insert country) has reopened and will operate from (Insert hours). The health, wellbeing and safety of our employees and customers remains of paramount importance to us and we have taken all necessary precautions, to ensure it is now safe to reopen.

In these uncertain times, we appreciate that you may have concerns and we want to give you peace of mind by answering your most frequently asked questions.

If you have any additional questions or concerns please contact our customer care team (Insert relevant contact details).

We look forward to welcoming you back.

FAQs

Is it safe to return to VOX Cinemas? 

Your health and wellbeing remains our number one priority. We would like to assure you that we are reopening in compliance with government guidelines and have taken all necessary precautions to ensure it is safe to reopen. During our temporary closure, we conducted enhanced cleaning and sterilisation of the premises and we have also implemented enhanced safety protocols, designed to ensure that our employees and customers have a comfortable experience with added peace of mind. 

What health and safety measures have you taken to ensure it is safe to return?

In addition to our already stringent sanitisation standards, we have put in place enhanced measures to ensure the health and safety of our customers and employees. We are using fogging machines to disinfect large areas and our staff are cleaning and sanitizing surfaces after every guest interaction, paying particular attention to high touch points such as counters, POS, payment terminals and self-service kiosks. As an added precaution, it is now mandatory for employees and guests to wear gloves and a face mask. We have also introduced new measures to ensure that physical distancing is maintained throughout the guest journey.

How are you ensuring the health and safety of your staff?

The health and wellbeing of our employees and customers remains our number one priority. We have put in place stringent measures to ensure our businesses are safe and we are conducting enhanced cleaning and sterilisation. We are in regular communication with our employees to ensure they are aware of preventative measures and safety precautions. It is now mandatory for staff to wear a face mask and gloves, which we will be supplying. As an added precaution, we are also taking the temperature of staff when they arrive at work.

How are you enforcing physical distancing?

Guests are reminded to maintain respectful physical distancing at all times and we have implemented additional measures to ensure this is enforced such as installing instructional signage and deploying safety ambassadors to guide guests on best physical distancing practices. The capacity in our auditoriums has been reduced and seats next to your selection will be left vacant to maintain a safe distance between guests. We have also reduced occupancy in other public areas such as restrooms and elevators. Guests can also enjoy a queue-less cinema experience by advance booking their tickets and F&B options online and we provide a contactless collection service so guests can keep a safe distance from staff. To further minimise physical contact and exposure, we offer contactless payment options and guests will be asked to self-scan their tickets before entering the auditorium.

Will operating hours be the same?

In line with government regulations, there will be a temporary reduction in operating hours. VOX Cinemas will be open from (Insert time) until further notice.

Do I need to wear a face mask and gloves?

For your comfort and peace of mind, all guests will be required to wear a face mask and gloves throughout our premises.

Are there any age restrictions? 

In line with government restrictions, individuals above the age of 60 and children between three and 12 years of age will not be allowed to enter.

Is it safe to order food?

There is currently no evidence that COVID-19 is transmitted through food.  We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include sanitizing workstations every hour and washing their hands at least every 20 minutes and before handling food. Guests can also pre-order their food online and we also provide a contactless collection service to minimise physical contact.

• Corona Virus FAQs 
• General Information 
• Ticket Offers
• Your Account
• Bookings
• Online Voucher Redemption
• Food & Drinks Online

CORONAVIRUS FAQs

In compliance with the [NAME] Government’s regulations, and following our own comprehensive health and safety assessment, VOX Cinemas in (Insert country) has reopened and will operate from (Insert hours). The health, wellbeing and safety of our employees and customers remains of paramount importance to us and we have taken all necessary precautions, to ensure it is now safe to reopen.

In these uncertain times, we appreciate that you may have concerns and we want to give you peace of mind by answering your most frequently asked questions.

If you have any additional questions or concerns please contact our customer care team (Insert relevant contact details).

We look forward to welcoming you back.

FAQs

Is it safe to return to VOX Cinemas? 

Your health and wellbeing remains our number one priority. We would like to assure you that we are reopening in compliance with government guidelines and have taken all necessary precautions to ensure it is safe to reopen. During our temporary closure, we conducted enhanced cleaning and sterilisation of the premises and we have also implemented enhanced safety protocols, designed to ensure that our employees and customers have a comfortable experience with added peace of mind. 

What health and safety measures have you taken to ensure it is safe to return?

In addition to our already stringent sanitisation standards, we have put in place enhanced measures to ensure the health and safety of our customers and employees. We are using fogging machines to disinfect large areas and our staff are cleaning and sanitizing surfaces after every guest interaction, paying particular attention to high touch points such as counters, POS, payment terminals and self-service kiosks. As an added precaution, it is now mandatory for employees and guests to wear gloves and a face mask. We have also introduced new measures to ensure that physical distancing is maintained throughout the guest journey.

How are you ensuring the health and safety of your staff?

The health and wellbeing of our employees and customers remains our number one priority. We have put in place stringent measures to ensure our businesses are safe and we are conducting enhanced cleaning and sterilisation. We are in regular communication with our employees to ensure they are aware of preventative measures and safety precautions. It is now mandatory for staff to wear a face mask and gloves, which we will be supplying. As an added precaution, we are also taking the temperature of staff when they arrive at work.

How are you enforcing physical distancing?

Guests are reminded to maintain respectful physical distancing at all times and we have implemented additional measures to ensure this is enforced such as installing instructional signage and deploying safety ambassadors to guide guests on best physical distancing practices. The capacity in our auditoriums has been reduced and seats next to your selection will be left vacant to maintain a safe distance between guests. We have also reduced occupancy in other public areas such as restrooms and elevators. Guests can also enjoy a queue-less cinema experience by advance booking their tickets and F&B options online and we provide a contactless collection service so guests can keep a safe distance from staff. To further minimise physical contact and exposure, we offer contactless payment options and guests will be asked to self-scan their tickets before entering the auditorium.

Will operating hours be the same?

In line with government regulations, there will be a temporary reduction in operating hours. VOX Cinemas will be open from (Insert time) until further notice.

Do I need to wear a face mask and gloves?

For your comfort and peace of mind, all guests will be required to wear a face mask and gloves throughout our premises.

Are there any age restrictions? 

In line with government restrictions, individuals above the age of 60 and children between three and 12 years of age will not be allowed to enter.

Is it safe to order food?

There is currently no evidence that COVID-19 is transmitted through food.  We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include sanitizing workstations every hour and washing their hands at least every 20 minutes and before handling food. Guests can also pre-order their food online and we also provide a contactless collection service to minimise physical contact.

General Information

What are the different types of Movie Ratings?

These are the details for each rating, as stated by the Ministry of Information and Culture.

Please note that it is against the law for underage people to enter Restricted Movies, even with their parents. You may be asked for identification to prove your age.

Will cinema staff ask for ID?

Yes, cinemas staff can ask for photo identification as proof of age. You will be refused entry to the movie if you cannot provide an identification document to verify your age.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Do you screen movies in languages other than English?

Yes, we offer movies in Hindi, Arabic, Malayalam, Tamil, Telugu and many more languages.

Where can I find information on upcoming movies?

All the information about the upcoming movies can be found on the Coming Soon page. Please note that if a movie isn’t listed here, it means the release date of that film hasn’t been confirmed. We add more movies once the dates are confirmed.

How long do movies typically stay in theaters?

That varies for every movie and depends on how it performs at the box office. The movie can last anywhere from 2 weeks to 4 months. Keep checking our website every week to know if the movie is playing in our cinemas. 

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses cost AED 3 each. Your 3D glasses can be re-used. Note: THEATRE and IMAX ticket price includes 3D Glasses.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or at the candy bar. THEATRE and IMAX Glasses will be provided at the cinema entry.

Can I book a cinema for a private event?

Yes, our cinemas can be booked for private screenings, conferences, staff outings or birthday parties.

For more information on group and corporate bookings, click here For more information on birthday party bookings, click here.

Stored Payment Options

Log in as a VOX member to store you credit or debit cards to your VOX member account.  

Ticket Offers

How do I redeem a bank offer or Du Tuesday two-for-one ticket offer?

Please log in as a VOX Member to redeem the available ticket offers. First select your session and then either login or sign up on the following login page. If you checkout as a guest, you will not be able to redeem the ticket offers.

Why do I need to login to access ticket offers?

We are making improvements to keep your bank card details secure.

Why can't I see my bank card in the available ticket offers drop down?

If your selected showtime has an available ticket offer, it will display in the available ticket offers drop down on the ticket offers step of the booking flow. If your card is not displaying, please check that you card is valid on the ticket offer pages.

What if my card number does not verify?

Please check the guidelines of the ticket offer to confirm your card type is available under this offer. If your card type is listed, please send us an email through the contact us page and we will investigate.

How can I stop receiving the Du Tuesday weekly coupon codes which are sent automatically?

Send UNSUB MOVIE to 9979.

Your Account

What are the benefits of creating a VOX Member account:

• Access to ticket offers
• Access to Du Tuesday two-for-one ticket offer
• Stored payment details
• Quicker booking with saved contact details
• Access to your upcoming and past booking history

How do I reset my password

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page. This can also be accessed via the Settings section of the mobile apps.

Bookings

Can I refund my ticket(s)? 

All tickets booked online or over-the-counter are non-refundable.

What forms of payment do you accept for online bookings?

We accept Visa and MasterCard for online bookings.

Can I print out my online tickets at the cinema?

Print your tickets at one of our cinema kiosks by entering in your booking reference number.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (e.g. a bank statement).

Can I exchange my ticket?

Booked a ticket and can't make the session? Don't worry about it, we can swap your booked session time for another movie and time in the same cinema and way to watch. Visit our ticket counter on the day or contact us at least 24 hours prior to the session on our contact us form. Subject to availability of the preferred session time and movie.

How do I make group or private bookings?

Please email us at events@maf.co.ae with details of the cinema, size of group and event that you would like to organize.

Gift Vouchers Online Redemption

How do I redeem my gift voucher online?

Select the movie and showtime of your choice from our website/app. At the ticket selection step, click Add a Voucher Code and you'll be asked for your voucher code. Enter the 16-digit alphanumeric code and click Apply Voucher to complete the process.

You can redeem a maximum of 10 vouchers in a single transaction.

Can I use a voucher along with a ticket offer or my Rewards points in a single transaction?

You can use your voucher along with a ticket offer and/or Rewards points in a single transaction however only one promotion can be applied per ticket. For example: If you are checking out with two tickets, a voucher code can be applied to the first ticket and a 50%-off bank offer can be applied to the second one.

You cannot apply more than one promotion to a single ticket.

Can I exchange my voucher for cash?

All vouchers are nonrefundable and nontransferable.

Can I use my voucher for more than one transaction?

Once a voucher code has been redeemed online, it cannot be used again for another transaction.

Other Important Information:

• Online vouchers can only be redeemed for movie tickets. 3D glasses, food and drinks etc. are not included.

• Vouchers for THEATRE and GOLD packages cannot be redeemed online.

• Vouchers that include complementary 3D glasses cannot be redeemed online.

• Spoil passes i.e. complimentary tickets provided in lieu of a technical error at the cinema cannot be redeemed online.

• If a voucher gets upgraded or downgraded to an experience different from the one for which it was issued, it cannot be redeemed online.

• Online vouchers can only be redeemed for movie tickets at VOX Cinemas in the UAE. Voucher redemption for other regions will be introduced shortly.

• Rewards points are not awarded for tickets purchased with a gift voucher.