FAQs

General Information

What are the different types of Movie Ratings?

These are the details for each rating, as stated by the Ministry of Information and Culture.

18TCRated 18+ until confirmed by the National Media Council. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.
18+No persons under 18 years of age will be admitted. Babies not allowed.
15+No persons under 15 years of age will be admitted. Babies not allowed.
PG 15Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents.
PG 13Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents.
PGParental guidance suggested. Some material may not be suitable for children.
GGeneral Exhibition - open for all ages.

Please note that it is against the law for underage people to enter Restricted Movies, even with their parents. You may be asked for identification to prove your age.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Can I bring young children to the cinema?

Please do not bring young children to THEATRE by Rhodes, Gold and 4DX.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses cost AED 3 each. Your 3D glasses can be re-used. Note: THEATRE by Rhodes and IMAX ticket price includes 3D Glasses.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or at the candy bar. THEATRE by Rhodes and IMAX Glasses will be provided at the cinema entry.

Stored Payment Options

Log in as a VOX member to store you credit or debit cards to your VOX member account.  

Ticket Offers

How do I redeem a bank offer or Du Tuesday two-for-one ticket offer?

Please log in as a VOX Member to redeem the available ticket offers. First select your session and then either login or sign up on the following login page. If you checkout as a guest, you will not be able to redeem the ticket offers.

Why do I need to login to access ticket offers?

We are making improvements to keep your bank card details secure.

Why can't I see my bank card in the available ticket offers drop down?

If your selected showtime has an available ticket offer, it will display in the available ticket offers drop down on the ticket offers step of the booking flow. If your card is not displaying, please check that you card is valid on the ticket offer pages.

What if my card number does not verify?

Please check the guidelines of the ticket offer to confirm your card type is available under this offer. If your card type is listed, please send us an email through the contact us page and we will investigate.

How can I stop receiving the Du Tuesday weekly coupon codes which are sent automatically?

Send UNSUB MOVIE to 9979.

Your Account

What are the benefits of creating a VOX Member account:

  • Access to ticket offers
  • Access to Du Tuesday two-for-one ticket offer
  • Stored payment details
  • Quicker booking with saved contact details
  • Access to your upcoming and past booking history

How do I reset my password

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page.  This can also be accessed via the Settings section of the mobile apps.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits. Click here for complete list of Frequently Asked Questions regarding VOX Rewards.

Bookings

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

Can I print out my online tickets at the cinema?

Print your tickets at one of our cinema kiosks by entering in your booking reference number.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).

Can I exchange my ticket?

Booked a ticket and can't make the session? Don't worry about it, we can swap your booked session time for another movie and time in the same cinema and way to watch. Visit our ticket counter on the day or contact us at least 24 hours prior to the session on our contact us form. Subject to availability of the preferred session time and movie.

How do I make group or private bookings?

Please email us at [email protected] with details of the cinema, size of group and event that you would like to organize.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits.

Click here for complete list of Frequently Asked Questions regarding VOX Rewards.

Gift Vouchers Online Redemption

How do I redeem my gift voucher online?

Select the movie and showtime of your choice from our website/app. At the ticket selection step, click Add a Voucher Code and you'll be asked for your voucher code. Enter the 16-digit alphanumeric code and click Apply Voucher to complete the process.

You can redeem a maximum of 10 vouchers in a single transaction.

Can I use a voucher along with a ticket offer or my Rewards points in a single transaction?

You can use your voucher along with a ticket offer and/or Rewards points in a single transaction however only one promotion can be applied per ticket. For example: If you are checking out with two tickets, a voucher code can be applied to the first ticket and a 50%-off bank offer can be applied to the second one.

You cannot apply more than one promotion to a single ticket.

Can I exchange my voucher for cash?

All vouchers are nonrefundable and nontransferable.

Can I use my voucher for more than one transaction?

Once a voucher code has been redeemed online, it cannot be used again for another transaction.

Other Important Information:

• Online vouchers can only be redeemed for movie tickets. 3D glasses, food and drinks etc. are not included.

• Vouchers for THEATRE by Rhodes and GOLD by Rhodes packages cannot be redeemed online.

• Vouchers that include complementary 3D glasses cannot be redeemed online.

• Spoil passes i.e. complimentary tickets provided in lieu of a technical error at the cinema cannot be redeemed online.

• If a voucher gets upgraded or downgraded to an experience different from the one for which it was issued, it cannot be redeemed online.

• Online vouchers can only be redeemed for movie tickets at VOX Cinemas in the UAE. Voucher redemption for other regions will be introduced shortly.

• Rewards points are not awarded for tickets purchased with a gift voucher.

ORDERING FOOD & DRINKS ONLINE

Is the online food and drinks menu same as the one served at the Candy Bar in the cinema?

Yes, both menus are the same however you’ll find more items on offer at the Candy Bar. We do plan on increasing the number of items available on the online food and drinks menu in the next few months.

Can I collect my order from another cinema?

Your online order can only be collected from the cinema that you had selected on the website/app while  placing the order                 

Does my order start getting prepared once I have paid for it?

No, we will not start preparing your order until the order has been activated i.e. the QR code is scanned at the kiosk or the Candy Bar in City Centre Deira.

Can I cancel my order if I’ve made a mistake?

Yes, you can cancel your order and get a refund if the order has not been activated at the cinema kiosks or at the Candy Bar. Please contact our customer support team at [email protected] along with your order ID to process a refund.

However, once the QR code has been scanned in the cinema and the order has been activated, it cannot be canceled or refunded.

Where can I find my QR code?

The QR code for your food and drinks order can be found on the order confirmation email. You can also view the QR code in your order history if you were logged in as a VOX member while making the purchase.

Can I redeem my free Rewards popcorn online?

Your free Rewards popcorn can only be redeemed at the Candy Bar in the cinema at the moment, but you will be able to redeem it online in within the next few months. 

Can I make changes to my order after I’ve paid for it?

Once you have paid for your order, it can no longer be amended.  If you wish to cancel your order, please contact our customer support team at [email protected] along with your order ID to process a refund.

Can I add extra items to my existing order?

It is not possible to add items to an order that you have already paid for. If you want to order additional items, you can place a new order online or at the Candy Bar/food kiosk in the cinema.

What happens if my phone runs out of battery at the cinema?

If your phone runs out of battery at the cinema and you cannot access your QR code, please present the credit/debit card used to pay for the order, at the Candy Bar. Our staff will give you an order number which can then be used to retrieve your food and drinks order from the kiosk or the hot food collection point.

What happens if I cannot find my QR code? 

If you cannot find your QR code, please provide the credit/debit card number used to make the purchase to our customer support team or a member of staff at the Candy Bar. Our staff will give you an order number which can then be used to retrieve your food and drinks order from the kiosk or the hot food collection point.