VOX Cinemas account holders can request a credit refund on tickets and F&B purchases up to 90 minutes prior to the scheduled start time. The full amount (plus any associated booking fee) will be credited into your VOX wallet and can be used again on any online purchase at VOX Cinemas.
Cancellations or changes made to bookings less than 90 minutes prior to the scheduled start time are not eligible for refunds nor are tickets that have been collected or scanned. Unfortunately, VOX Cinemas is unable to refund tickets purchased as a “Guest” user online, at the kiosk, discounted tickets (bank or telco) or tickets with F&B purchases that have been activated via Prepare Now or QR code.
If you would like to exchange your online booking for a different session, please request a credit refund and purchase a new ticket using VOX credit.
How to request a Refund
To request a refund, go to “My Account”, view “Past Purchases” and click "Manage Booking". If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Please allow up to 30 minutes for the refund amount to be credited to your VOX Wallet.
- Credit is valid for 90 days from date of deposit and can be viewed in My Account > WALLET
- VOX credit can only be used online
- 1 VOX credit = 1 AED
- VOX credit cannot be exchanged for cash
- At checkout, any available VOX credit will be applied to your order automatically
- VOX credit can be used on both tickets and F&B
Can I refund my tickets(s)?
Yes, VOX Cinemas account holders can request a refund in the form of VOX credit up to 90 minutes prior to the scheduled start time. After this time, refund requests will not be accepted. Offer tickets are non-refundable.
Can I exchange my tickets(s)?
If you would like to exchange your ticket for a different seat or session, please request to refund at least 90 minutes prior to the start time and use VOX credit to purchase a new ticket.
What is VOX credit?
VOX credit is our version of a credit note. We do not issue cash refunds, but if you change your mind about a purchase made online up to 90 minutes before the movie start time, you will be issued a refund in the form of VOX credit. VOX credit can be used on any future purchase at voxcinemas.com and is automatically applied at checkout. VOX credit cannot be exchanged for cash.
How long is my VOX credit valid?
VOX credit is valid for 90 days from the date of deposit to your Wallet. VOX credit will automatically expire after this time.
Where can I see my VOX credit and activity?
You can view your VOX credit and activity on the “Wallet” section, which can be found in "My Account" on the VOX Cinemas website or app.
Why can't I see my VOX credit at checkout?
To view your VOX credit, you must be logged into your account. If you are logged in, any balance from your VOX credit will be automatically applied to your basket total at checkout. You will also have the option not to use your VOX credit if you want to save it for later. However, it must be used within 90 days.