How do I become a VOX Rewards Member?
Joining VOX Rewards is easy. All you have to do is sign-up to be a VOX Member and agree to the Rewards terms and conditions. Join now for free.
Can I join VOX Rewards at the cinema?
No, you can only join VOX Rewards through the VOX Cinemas app or website.
Do I have to pay to join?
VOX Rewards is completely free to join.
Will I get a VOX Rewards card?
Your new VOX Rewards e-card can be found in your 'My Rewards e-card' section on your 'My Account page'. If you have an Apple device (that supports Apple Wallet), you can store your Rewards E-Card in Apple Wallet.
VOX Rewards will not have physical cards.
Can I share my account with friends or family to earn more points?
No, this is an individual membership so you can't share details with family and friends. We will be checking for id to make sure the account name matches. You can treat your family and friends to a free ticket when you have enough points.
Do my Rewards points expire?
Yes your points will expire after 15 months of earning them, so make sure your redeem them on free ticket or selected food and beverage items before then.
Can I use my VOX Rewards Membership at other VOX Cinemas?
Yes, you can use your account for all VOX Cinemas and City Cinemas Oman.
How do I earn Rewards points?
You can earn points on one ticket per session only, on up to 4 sessions per day. Rewards members can earn points by booking tickets online as a VOX Member or scanning your Rewards e-card in cinemas when purchasing a ticket.
How many points will I earn with each booking?
How many points you earn depends on the type of VOX Cinemas experience you book. Find out more information and browse the points table.
Will I get points if I book online?
Yes, you will get you points for the ticket your purchase online if you have signed in as a VOX Member with an active Rewards account.
How many points do I need to get a free ticket?
This will depend on the type of VOX experience you wish to watch your movie in. Find out more information.
How do I see how many points I have?
You can see your points balance and points history on the My Account section of the VOX Cinemas website or app.
Why do I only get points for one ticket when I have purchased more?
As VOX Rewards is an individual membership you only get the points for your ticket only.
Will I get Rewards points at the kiosk?
You will not earn points at the kiosk. We are upgrading our systems and hope to add the ability to earn and burn points on the kiosks soon.
Will I earn points if I use a bank offer?
This depends on the type of bank offer
For "2 for 1" and "Buy One Get One Free", you will earn points for one fully paid ticket only.
No points will be earned if purchasing an already discounted ticket.
Redeeming my Rewards
How do I redeem my Rewards?
Redeeming Rewards via VOX Cinemas website and mobile apps:
Please select a valid movie session online, login as a VOX Member and confirm your ticket quantity. Your free Rewards tickets/combos will then appear on the Offers step of the booking process. Select the amount of Rewards tickets you wish to redeem and apply to your booking.
You cannot access the offer step if you have not logged in as a VOX member.
Redeeming Rewards in the cinemas:
Please show our staff your Rewards E-Card when purchasing the ticket at the ticket counter. Our staff will scan your Rewards E-Card and verify that you have free tickets available.
How quickly will my points appear in my Account?
Points will appear once your session has started. Points will not be issued in advance for online advanced tickets until the showtime has passed.
Can I see my history of Rewards?
Your Rewards history can be found in the My Account section of the VOX Cinemas website or mobile app.
What if I don't have the VOX Cinemas app?
We recommend you do use the VOX Cinemas app as it contains all your account information and will speed up your in-cinema booking process. If you don't have the app you can find your account information on the website.
What if I forget to login as a VOX Member online or scan my e-card when I buy my tickets?
You will not earn points if you haven't logged in at VOX Member online or scanned your e-card in the cinema. Sorry!
What happens if I refund my ticket?
Your points will be automatically refunded to your account. Points may take up to 24 hours to be added back into your account. Ticket refunds will only be available in-line with VOX cinemas standard refund policy.
Can I redeem my points for Cash?
Your Rewards points are for use in VOX Cinemas only. No points can be redeemed for cash or cash alternative.
What is Movie of the Week?
Every week we will select one movie where you can get a bonus 50 points when you book a session for the validity period.
Can I redeem my free Rewards items at the Kiosks?
You will not be able to redeem Rewards at the kiosk. We are upgrading our systems and hope to add this functionality to the kiosks soon.
Can I redeem my free Rewards items along with Bank Offers?
You will not be able to redeem your Reward points when applying a Bank Offer.
Offers and Promotions
Can I use VOX Rewards with the VOX two for one mobile providers offers? (DU Tuesday / Ooredoo Monday / Makasib Wednesday)
You will earn points for the paid ticket of your two for one booking on the above promotions, but you cannot pay for your free ticket with your Rewards points.
Can I use VOX Rewards with the Bank Offers?
You will earn points for the paid ticket of any two for one bank offers but you cannot redeem your paid ticket with your Rewards points. You will not earn any points if you are purchasing an already discounted ticket.